How we use your information

Who we are

Golden Crown Group Limited, trading as Fencing Delivered, is the data controller for the personal information described in this policy when you deal with us through this website.

Registered company: Golden Crown Group Limited
Company number: 14404707
Registered address: The Lodge, Cuckfield Park, West Sussex, RH17 5AB
Contact: sales@fencingdelivered.co.uk
Phone: 01444 635005

What information we collect

• Contact details such as your name, email address, telephone number, and delivery address.
• Order information such as products purchased, basket contents, delivery postcode, and payment totals.
• Communication records when you contact us by email, phone, or through the website.
• Delivery information such as access notes, route planning details, proof of delivery, and delivery status updates.
• Technical website information such as IP address, browser information, and interaction data collected through website logs or analytics tools.

How we use your information

• To process and fulfil orders, take payment, arrange delivery, and provide customer service.
• To manage your basket, delivery checks, and delivery scheduling.
• To send order, dispatch, delivery, refund, and feedback emails.
• To prevent fraud, manage disputes, maintain records, and protect the security of the business and website.
• To send marketing emails where you have chosen to opt in and to build marketing audiences where this is permitted.

Our lawful bases

• Contract: where we need your information to supply goods, arrange delivery, or deal with your order.
• Legal obligation: where we must keep records for tax, accounting, consumer, or regulatory reasons.
• Legitimate interests: where we use information to run and improve the business, manage delivery operations, prevent misuse, and support customers.
• Consent: where you choose to receive marketing emails.

Payments and service providers

Payments are processed through Stripe. We also use service providers to support website hosting, email delivery, operational tools, and delivery management. These providers process information for us under contract where needed.

We do not sell your personal information. Where you have opted in to marketing, we may also use customer data in hashed or platform-supported form to create or suppress marketing audiences on advertising platforms.

Marketing

If you opt in at checkout, we may email you about offers, updates, and relevant products. We do not currently send SMS marketing. You can unsubscribe from marketing emails at any time using the link in the email or by contacting us directly.

How long we keep information

• Orders, invoices, payment, and core delivery records: normally 6 years from the end of the relevant accounting period.
• Delivery proof, delivery notes, photos, and signatures: normally 6 years where retained with the order record.
• Marketing preferences and marketing contact records: until you unsubscribe or we decide the record is no longer needed.
• General enquiries: for as long as reasonably necessary to deal with the enquiry and any follow-up.

Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. No internet transmission or storage system is completely secure, but we work to keep access limited and systems protected.

Your rights

• You can ask for access to the personal information we hold about you.
• You can ask us to correct inaccurate information.
• You can ask us to erase information in some circumstances.
• You can object to certain processing or ask us to restrict it in some cases.
• You can withdraw marketing consent at any time.

Cookies and website usage

Our website uses cookies or similar technologies to support core functions such as basket and checkout, and to understand website performance and usage. We currently use Google services for website measurement and analytics. Where required, cookie controls or browser settings can be used to manage these preferences.

You can read more in our cookie policy.